Index:
Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials)
We collect personal data that you voluntarily provide to us, such as when you register for an account on our App/Website. This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences and other information you may provide as part of your account profile.
We also collect personal data you provide to us when you post a testimonial, feedback, review or comment including on our blogs. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post. We do not access photos on your device or cameras unless you allow us to do so. If you do allow us, you can manage your photos and camera settings at any time by changing the settings on your mobile device.
Please note that personal data that you choose to post in a testimonial, feedback, review or comment may be read, collected and used by anyone. Therefore, please do not post anything you do not wish to be accessed by others.
The App/Website is intended for use by adults only. SkipTheQueue does not sell products intended for purchase by children and does not therefore knowingly or intentionally collect personal data from children. Youth-oriented products are sold for purchase by adults only. Please only use this App/Website if you are aged 18 or over.
4.2 If you do not provide us with the personal data described in section 4.1 of the privacy policy, some or all of the following may happen:
To conduct our business and provide you with our services and access to our App/Website
To conduct our business, including to enable you to use our services and App/Website, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.
This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.
To manage your account and subscriptions
To determine whether to register you as a user of our App/Website, to manage your account and subscriptions (including to manage your customized settings) and to fulfill your benefits that are associated with your use of our services, such as to award points through our SkipCoin loyalty program.
To communicate with you (about updates and changes) and provide you with customer support
To communicate with you about updates to our terms, services and App/Website and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.
To facilitate payments
To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments when you transact on our Marketplace platform.
In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.
To enable you and other users to communicate and transact with one another
To facilitate interactions between users. This will require disclosure of personal data about each party to one another.
To allow you to use interactive features of the App/Website
To allow you to post a testimonial, review or comment including on our blogs. Please note that such testimonial, review or comment may be read, collected and used by anyone.
To ensure our App/Website content is relevant and to maintain the security of our App/Website
To ensure that content from our App/Websites is presented in the most effective and secure manner for you and for your device.
For research and development purposes
To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and App/Website. In order to do this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the App/Website you have App/Website or interacted with, including by reference to personal data legitimately obtained and shared with us by third parties or publicly available data). Such profiles may be used as part of our advertising, analytics, security, and provision of support.
To administer contests/sweepstakes
here you have entered into contests/sweepstakes, we will use your personal data to manage and administer such contests/sweepstakes, including to award you with any applicable prizes.
To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by post, email, SMS and phone and fax. We may also use personal data to market to you via social media. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. You can opt-out of receiving marketing emails by clicking the “Unsubscribe” link located at the bottom of all SkipTheQueue marketing emails or by sending an email to legal@skiptq.com with a request to be removed, or by contacting us as per section 1 above. If you are a registered user of the App/Website, you can also opt-out of receiving marketing emails by updating your email preferences under the “Email Notifications” section of “My Account”. Please allow up to thirty (30) days for your request to be processed. Please note that even if you opt-out of receiving marketing emails, you may still receive communications from us that are important and/or related to your interactions with us, or otherwise as required by law.
Please also note that our marketing-related emails may contain a campaign-unique “web beacon pixel” to tell us how you interact with our communications. We may use this information for purposes including determining which of our emails are more interesting to you and to query if you should continue receiving emails if you do not open them. The pixel will be deleted when you delete the email.
Where you subscribe to an online service, the accompanying emails similarly include a pixel. We track your interaction with these emails and our online services to validate attendance for accreditation purposes, to help determine which information is of interest to you and to customize the advertisements you see on our App/Websites.
If you do not wish the pixel to be downloaded to your Device, you should opt-out of email marketing or review emails in plain text format. This information may be connected to your personal identity. For further information about tracking technologies, please see section 6 below.
Mobile applications and App/Website analytics
To understand and analyze your online experiences and to determine what events, products and services are likely to be of interest to you, we may combine your visitor session information or other information collected through tracking technologies (whether you are logged in or not) with personal data.
Where you consent to the use of your location data, certain mobile applications may use location data.
To enforce our terms and in connection with legal or regulatory obligations
We may process your personal data to enforce our terms and to comply with our legal and regulatory requirements or dialogue with regulators/judicial proceedings/court orders as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with inquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.
To reorganize or make changes to our business
In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organization, we may need to transfer some or all of your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your personal data to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this policy.
A cookie is a small text file that is generated by a App/Website, including the App/Website, and is stored on your device. When you access the App/Website, a number of cookies used by SkipTheQueue and third parties are sent to your browser and stored on your device. When you next visit the App/Website, SkipTheQueue and the third parties will use this information to recognize and remember your device. Third parties may also use this to recognize you when you are on other App/Websites and mobile applications.
Cookies are useful for a variety of purposes. For example, they allow you to navigate between pages efficiently and allow us to remember preferences and generally improve your user experience. They are also used to tailor advertising to your interests through tracking your browsing across App/Websites. For example, when you view certain products on our App/Website or have interacted with certain pages on our App/Website, we may use this information to show you advertisements which may interest you. Similarly, third parties that place cookies on our App/Website may use this type of information to present you with tailored advertising when you other their App/Websites.
Session cookies are deleted when you close your browser. Persistent cookies remain on your device after you close your browser. Cookies set by SkipTheQueue are first-party cookies. Cookies set by third parties are third-party cookies. Please note that SkipTheQueue has no access to or control over third-party technologies and information about their data collection practices should be found on their respective App/Websites.
In some countries, by using the App/Website, you consent to the use of cookies and other similar tracking technologies in accordance with this policy.
In other countries, we are required to collect your consent for many of the cookies and tracking technologies we use. Where this is the case, you will have seen a pop- up to this effect on your first visit to the App/Website.
Although the pop-up may not usually appear on subsequent visits, you may withdraw your consent at any time by following the instructions below.
Our App/Website
You can manage cookies
through your browser’s settings. Please note that some of
the uses of the App/Website and the services provided on the
App/Website may not function if cookies are disabled.
If you use a smart phone, you can usually prevent cross-App/Website tracking and block Cookies in the settings section on your device. You may also be able to visit App/Websites without leaving a history by turning private browsing on. You should visit the support section of the App/Website of your device for more information on how to do this.
Our app
On mobile you have controls in
your device Operating System that enables you to choose
whether to allow cookies or share your advertising ID (an
identifier that allows advertisers to track you across
App/Websites and apps on mobile) with us or third-party
partners.
If you are located in Argentina, the provisions of this Appendix 2 apply in addition to the provisions of the privacy policy.
If you are located in Australia, the provisions of this Appendix 3 apply in addition to the provisions of the privacy policy.
If you are located in Canada, the provisions of this Appendix 4 apply in addition to the provisions of the privacy policy.
If you are located in the EEA or the UK, the provisions of this Appendix 5 apply in addition to the provisions of the privacy policy.
Why do we use your personal data (by reference to section 5 of the privacy policy) | Lawful basis |
---|---|
5(a): To conduct our business and provide you with our services and access to our App/Website | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(b): To manage your account and subscriptions | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(c): To communicate with you (about updates and changes) and provide you with customer support | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(d): To facilitate payments | Contract performance, legitimate interests (to ensure payments are correctly managed). |
5(e): In relation to fraud prevention | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(f): To enable you and other users to communicate and transact with one another, such as via our Marketplace platform | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(g): To allow you to use interactive features of the App/Website | Legitimate interests (to enable us to promote and develop our business based on feedback). |
5(h): To ensure our App/Website content is relevant and to maintain the security of our App/Website | Legitimate interests (to allow us to provide you with the content and services on the webApp/Websites in a secure manner). |
5(i): For research and development purposes | Legitimate interests (to allow us to improve our services). |
5(j): To administer contests/sweepstakes | Contract performance, legitimate interests (to ensure contests/sweepstakes are correctly administered). |
5(k): To provide you with marketing materials | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services). |
5(l): Mobile applications and webApp/Website analytics | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services and to enable us to analyse how you interact with our communications). |
5(m): To enforce our terms and in connection with legal or regulatory obligations | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(n): To reorganise or make changes to our business | Legitimate interests (in order to allow us to change our business). |
The main lawful bases for our use of personal data are as follows: | The main lawful bases for our use of your special categories of personal data are as follows: |
---|---|
Consent: where you have consented to our use of your personal data. You may withdraw your consent to the use of your personal data by contacting us as per section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. | Legal claims: where your personal data is necessary for us to establish, exercise or defend any legal claims. |
Contract performance: where we are required to collect and handle your personal data in order to provide you with the services that we have contractually agreed to provide to you. | Substantial public interest: where we need to process your personal data for reasons of substantial public interest set out in EU or UK law. |
Legal obligation: where we need to use your personal data to comply with our legal obligations. | Explicit consent: where you have given your explicit consent to the processing of those personal data for one or more specified purposes. You may withdraw your consent to the use of your personal data by contacting us as per the section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. |
Legitimate interests: where we have a legitimate interest in using your personal data. We will only rely on this lawful basis if we consider that our interest in using your personal data for the relevant purpose is not outweighed by any interests that you may have, or any prejudice that you may suffer, from the relevant use of your personal data. |
EU Representative
Osano International Compliance
Services LimitedATTN: B9DJ3 Dublin LandingsNorth Wall
QuayDublin 1D01C4E0
UK Representative
Osano
UK Compliance LTDATTN: B9DJ42-46 Fountain
StreetBelfastAntrimBT1 – 5EF
If you are located in the HKSAR, the provisions of this Appendix 6 apply in addition to the provisions of the privacy policy.
If you are located in Israel, the provisions of this Appendix 7 apply in addition to the provisions of the privacy policy.
If you are located in India, the provisions of this Appendix 8 apply in addition to the provisions of the privacy policy.
If you are located in Japan, the provisions of this Appendix 9 apply in addition to the provisions of the privacy policy.
If you are located in Mexico, the provisions of this Appendix 10 apply in addition to the provisions of the privacy policy. La política de privacidad está disponible aquí. .
You consent to the processing of your personal data (including the processing of you financial data, and the transfers of your personal data to third parties and to countries outside of Mexico) on the terms set out in this privacy policy.
If you are located in New Zealand, the provisions of this Appendix 11apply in addition to the provisions of the privacy policy.
If you are located in the Philippines, the provisions of this Appendix 12 apply in addition to the provisions of the privacy policy.
Why do we use your personal data (by reference to section 5 of the privacy policy) | Lawful basis |
---|---|
5(a): To conduct our business and provide you with our services and access to our App/Website | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(b): To manage your account and subscriptions | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(c): To communicate with you (about updates and changes) and provide you with customer support | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(d): To facilitate payments | Contract performance, legitimate interests (to ensure payments are correctly managed). |
5(e): In relation to fraud prevention | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(f): To enable you and other users to communicate and transact with one another, such as via our Marketplace platform | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(g): To allow you to use interactive features of the App/Website | Legitimate interests (to enable us to promote and develop our business based on feedback). |
5(h): To ensure our App/Website content is relevant and to maintain the security of our App/Website | Legitimate interests (to allow us to provide you with the content and services on the webApp/Websites in a secure manner). |
5(i): For research and development purposes | Legitimate interests (to allow us to improve our services). |
5(j): To administer contests/sweepstakes | Contract performance, legitimate interests (to ensure contests/sweepstakes are correctly administered). |
5(k): To provide you with marketing materials | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services). |
5(l): Mobile applications and webApp/Website analytics | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services and to enable us to analyse how you interact with our communications). |
5(m): To enforce our terms and in connection with legal or regulatory obligations | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(n): To reorganise or make changes to our business | Legitimate interests (in order to allow us to change our business). |
The main lawful bases for our use of personal data are as follows: | The main lawful bases for our use of your special categories of personal data are as follows: |
---|---|
Consent: where you have consented to our use of your personal data. You may withdraw your consent to the use of your personal data by contacting us as per section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. | Legal claims: where your personal data is necessary for us to establish, exercise or defend any legal claims. |
Contract performance: where we are required to collect and handle your personal data in order to provide you with the services that we have contractually agreed to provide to you. | Substantial public interest: where we need to process your personal data for reasons of substantial public interest set out in Philippine law. |
Legal obligation: where we need to use your personal data to comply with our legal obligations. | Explicit consent: where you have given your explicit consent to the processing of those personal data for one or more specified purposes. You may withdraw your consent to the use of your personal data by contacting us as per the section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. |
Legitimate interests: where we have a legitimate interest in using your personal data. We will only rely on this lawful basis if we consider that our interest in using your personal data for the relevant purpose is not outweighed by any interests that you may have, or any prejudice that you may suffer, from the relevant use of your personal data. |
If you are located in the Republic of Korea, the provisions of this Appendix 13 apply in addition to the provisions of the privacy policy.
If you are located in Singapore, the provisions of this Appendix 14 apply in addition to the provisions of the privacy policy.
You consent to the collection, use and disclosure of your personal data on the terms set out in this privacy policy.
If you are located in Thailand, the provisions of this Appendix 15 apply in addition to the provisions of the privacy policy.
Why do we use your personal data (by reference to section 5 of the privacy policy) | Lawful basis |
---|---|
5(a): To conduct our business and provide you with our services and access to our App/Website | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(b): To manage your account and subscriptions | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(c): To communicate with you (about updates and changes) and provide you with customer support | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(d): To facilitate payments | Contract performance, legitimate interests (to ensure payments are correctly managed). |
5(e): In relation to fraud prevention | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(f): To enable you and other users to communicate and transact with one another, such as via our Marketplace platform | Contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you). |
5(g): To allow you to use interactive features of the App/Website | Legitimate interests (to enable us to promote and develop our business based on feedback). |
5(h): To ensure our App/Website content is relevant and to maintain the security of our App/Website | Legitimate interests (to allow us to provide you with the content and services on the webApp/Websites in a secure manner). |
5(i): For research and development purposes | Legitimate interests (to allow us to improve our services). |
5(j): To administer contests/sweepstakes | Contract performance, legitimate interests (to ensure contests/sweepstakes are correctly administered). |
5(k): To provide you with marketing materials | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services). |
5(l): Mobile applications and webApp/Website analytics | Consent, legitimate interest (where we are not required to rely on consent) (to keep you updated with news in relation to our products and services and to enable us to analyse how you interact with our communications). |
5(m): To enforce our terms and in connection with legal or regulatory obligations | Legal obligations, legitimate interests (to cooperate with law enforcement and regulatory authorities). With respect to special categories of personal data, we will usually rely on legal claims, substantial public interests (processing for the prevention and detection of fraud/crime) or very rarely where necessary, explicit consent. |
5(n): To reorganise or make changes to our business | Legitimate interests (in order to allow us to change our business). |
The main lawful bases for our use of personal data are as follows: | The main lawful bases for our use of your special categories of personal data are as follows: |
---|---|
Consent: where you have consented to our use of your personal data. You may withdraw your consent to the use of your personal data by contacting us as per section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. | Legal claims: where your personal data is necessary for us to establish, exercise or defend any legal claims. |
Contract performance: where we are required to collect and handle your personal data in order to provide you with the services that we have contractually agreed to provide to you. | Substantial public interest: where we need to process your personal data for reasons of substantial public interest set out in Thai law. |
Legal obligation: where we need to use your personal data to comply with our legal obligations. | Explicit consent: where you have given your explicit consent to the processing of those personal data for one or more specified purposes. You may withdraw your consent to the use of your personal data by contacting us as per the section 1 of the privacy policy. If you do so, we may be unable to provide a service that requires the use of such personal data. |
Legitimate interests: where we have a legitimate interest in using your personal data. We will only rely on this lawful basis if we consider that our interest in using your personal data for the relevant purpose is not outweighed by any interests that you may have, or any prejudice that you may suffer, from the relevant use of your personal data. |
If you are located in Turkey, the provisions of this Appendix 16 apply in addition to the provisions of the privacy policy.
If you are located in the USA, the provisions of this Appendix 18 apply in addition to the provisions of the privacy policy.
Where California privacy laws apply (if you are a consumer resident in California and where the SkipTheQueue data controller meets the relevant threshold tests) the following additional provisions apply:
Category | Business/Commercial Purpose | Disclosed/”Sold” to Third Parties |
---|---|---|
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, vehicle identification number, license plate, or other similar identifiers. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy. | Personal information is sold or disclosed in accordance with section 7 of the privacy policy. Recipients include service providers; advisors; Marketplace platform sellers/users; other App/Website users (where applicable); our affiliated companies; other parties for our marketing purposes ; and other parties as required for legal and regulatory purposes. |
Your signature, physical characteristics or description, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy. | |
Personal characteristics, such as your gender, age, date of birth, citizenship status, and marital status. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy | |
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy. | |
Biometric information | N/A | |
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet web App/Website, application, or advertisement. | Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards and for the purposes set out in section 5 of the privacy policy. | |
Geolocation data | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy | |
Audio, electronic, visual, thermal, olfactory, or similar information | N/A | |
Professional or employment-related information | N/A | |
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act. | N/A | |
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy. | |
Any other such personal information as set out in section 4 of the privacy policy. | To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 5 of the privacy policy. |
Service providers are legal or natural persons who perform services for us or on our behalf, including for the purposes of operating our webApp/Website and apps, assisting us to perform business functions and operations, and fulfilling requests by you.
This could include, and is not limited to, web hosting providers, app hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, and professional advisors such as accountants, solicitors, business advisors and consultants.
Request Type | Total Number of Requests Received | Total Number of Requests Complied With In Whole or In Part | Total Number of Requests Denied | The Median Number of Days to Substantive Response |
---|---|---|---|---|
Requests to Know | 9 | 6 | 3 | 8.14 |
Requests to Delete | 83 | 62 | 21 | 8.54 |
Requests to Opt-out | 9 | 9 | 0 | 8.14 |